Please read these Terms and Conditions carefully before using this website or submitting any request.

This website is a privately managed support platform that assists with visa-related processing, document preparation, and related travel support services. We are not a government authority, embassy, or consulate. By continuing to use this website, including mobile access, you accept these Terms and any future revisions.

Certain features or service categories may be governed by additional conditions. Those additional terms, together with this document and our Privacy Policy, form the complete agreement between you and us.

Use of Service and Access Rules

  • Registration Requirements

Some service functions are available only to registered users. You must provide information that is accurate, complete, and updated. Account information is processed according to our Privacy Policy. Users younger than 18 years old are not permitted to use this service.

  • Account Safety

You are responsible for keeping your login credentials secure and for all actions performed under your account. If you detect unauthorized use or suspicious access, you must notify us immediately. Always sign out on shared or public devices. We are not liable for losses caused by user-side credential misuse or poor security practices.

  • Service Updates or Suspension

We may modify, suspend, restrict, or discontinue any part of the service at any time, with or without notice. We are not liable for impacts resulting from service changes, interruptions, or permanent discontinuation.

  • Mobile Usage

Some functions may be accessed through mobile devices. Your network provider may apply data or messaging charges, and availability may vary by device, region, and carrier limitations.

By using mobile features, you agree to receive operational notices through SMS, MMS, text, or similar channels when necessary. If your number changes or is deactivated, you must update your account details promptly.

Estimated Processing Times

We try to follow expected timelines, but exact completion and delivery dates are not guaranteed.

We are not responsible for delays caused by events beyond our control, such as natural disasters, civil unrest, labor disruption, or technical outages affecting public systems and official government portals.

Visa requirements and procedures are set by government authorities and may change without prior notice. While we make reasonable efforts to keep information current, complete accuracy cannot be guaranteed at all times.

Cancellation and Refund Policy for Support Services

At www.evisa-mongolia.com, we understand that travel plans may change unexpectedly. The following terms explain how cancellation and refund requests are handled for our support services.

Cancellation Eligibility

  • For Normal processing, cancellation requests must be submitted within 1 hour of order placement. For urgent, rush, and super-rush categories, requests must be submitted within 15 minutes.
  • In general, cancellation is possible only before authority-side processing begins.
  • Once an application is under official review or approved, cancellation may not be accepted.
  • If required documents are not provided within the requested timeline, the order may be auto-canceled and may become ineligible for refund.
  • Duplicate applications may be canceled only if processing has not started.
  • Refunds are not granted when cancellation or refusal results from incorrect, incomplete, or misleading applicant information.
  • Duplicate-payment refund requests require proof of both transactions and are processed only after verification.

Refund Conditions

  • Refunds may be considered only when cancellation is received before active processing starts.
  • Cases linked to force majeure or technical disruption are evaluated based on processing stage and case details.
  • If an incorrect visa category is selected, refund review is usually limited to pre-processing requests.
  • Refusals due to ineligibility, prior violations, or previous refusals are non-refundable.
  • Approved refunds are issued only to the original payment method.

After Visa Issuance

  • Once a visa is issued, it cannot be canceled or refunded.
  • If you decide not to use an approved visa, paid fees remain non-refundable.

Refund Timeframe and Data Handling

  • Approved refunds usually appear within 4-17 business days, depending on banks and payment networks.
  • After a valid cancellation, submitted data may be removed from active processing records as applicable.

Additional Notes

  • Refund Fee: A handling charge of $20 or more may apply depending on currency, transaction, and banking costs.
  • Exchange Rate Difference: Final refunded amounts may vary slightly due to currency fluctuation.

For clarification on cancellation or refund matters, please contact our support team through official channels.

Limitation of Liability

To the maximum extent allowed by law, we are not liable for indirect, incidental, consequential, special, or exemplary damages, including loss of profits, goodwill, data, or service availability. This includes claims connected to interruptions, third-party actions, unauthorized access, and data transmission or alteration issues.

Total cumulative liability for any claim will not exceed ninety-nine USD ($99), regardless of legal basis. Although we use SSL and reasonable security controls, no online system can guarantee absolute protection from every cyber risk.

Payment Processing

Payments are processed through trusted third-party providers such as PayPal, Stripe, Spreedly, Amazon, and Braintree. We do not deliberately store full payment-card details on our servers.

Payment data is transmitted through encrypted channels, and payment partners apply their own fraud and compliance controls for transaction protection.

Warranty Disclaimer

Your use of the service is entirely at your own risk. The service is provided on an "as is" and "as available" basis, without express, implied, or statutory warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

Regulatory Changes

Visa regulations may be revised without notice by relevant authorities. We are not liable for losses, delays, or travel disruptions resulting from regulatory changes or third-party authority decisions. Liability remains limited as stated in these Terms.

Cookies and Similar Technologies

To improve service quality, we may use cookies, tracking tools, and server logs. You may control cookie settings in your browser, but disabling some cookies can reduce website functionality.

Third-Party Analytics and External Data

We may use third-party analytics services, including Google Analytics, and may receive limited data from integrated external platforms where enabled.

Data Retention

We retain personal information only as long as reasonably necessary for service delivery, legal obligations, and legitimate operational needs. After this period, data may be restricted or securely archived.

  1. To protect legitimate interests related to contractual or service-related claims.
  2. To satisfy legal and regulatory compliance duties.
  3. To complete investigations related to suspected fraud or unlawful conduct.

Cookie-related data may remain until consent is withdrawn or retention periods expire. Where processing relies on consent, you may withdraw consent at any time, and we will process valid deletion or restriction requests under applicable law.

Disclosure of Personal Information

We may disclose collected data only in limited situations.

This may include business transfers, affiliated operational support, third-party service support, disclosure based on your consent, and legal disclosures required by law, court order, or regulatory request.

Legal Notice

This website is privately operated and has no affiliation with any national government, the European Union, EU institutions, the United States government, or any embassy authority.

All website content is provided in good faith for general informational purposes. We provide no express or implied warranty regarding content accuracy, validity, reliability, availability, or completeness. To the fullest extent allowed by law, your use of this website is at your own risk, and we are not liable for resulting loss or damage.

External Links Disclaimer

This website may include links to third-party pages or services. We do not control or endorse external content and are not responsible for third-party transactions, disputes, or outcomes.

Professional Advice Disclaimer

This website does not provide legal advice. Content is for informational purposes only and is not a substitute for professional consultation. Any action based on this content is taken at your own responsibility.

Privacy Policy and Cookies

We are committed to processing personal information transparently and responsibly. In this policy, personal information means data that can identify an individual directly or indirectly, either alone or in combination with other details. By using this website, portal, or software, you accept this Privacy Policy and the practices described below.

Information We Collect

To support visa and travel-document processing, we collect information submitted through online forms and communication channels. This may include full name, date of birth, residential details, passport information, travel plans, and other information needed for application support. Depending on case requirements and official rules, we may request supporting documents such as identity records, passport copies, resident cards, bank statements, invitation letters, and minor authorizations.

In addition to applicant-provided information, we may collect technical and usage data such as IP address, browser type, operating system, device details, approximate location signals, and interaction patterns on the website. This supports system reliability, service improvement, fraud prevention, and security monitoring.

How We Use Information

We use personal information to process visa and ETA requests, coordinate document handling, provide application updates, respond to user inquiries, and deliver support services. Data may also be used to improve website performance, strengthen service quality, detect misuse, verify compliance with our terms, and satisfy legal or regulatory obligations, including audits and lawful investigations.

How We Share Information

Personal information is shared only when necessary for service delivery or legal compliance. This may include relevant authorities for application review and decisions, trusted third-party providers for payment and operations, and affiliated entities for internal coordination. Data may also be disclosed where required by law, court order, regulatory direction, or where reasonably necessary to protect legal rights, operational integrity, or user safety.

Cookies, Analytics, and Monitoring

We may use cookies, server logs, and analytics tools to evaluate user behavior, resolve technical issues, and improve platform performance. These tools may collect identifiers such as browser details, session activity, and approximate location signals. You may manage cookie preferences in your browser, but disabling certain cookies may affect user experience.

Payment and Transaction Security

Payments are processed by established third-party providers with their own compliance and security standards. We do not intentionally retain full card details on application servers. Transaction information is used for payment validation, fraud checks, accounting, and support functions related to your order.

Data Requests, Security, and Retention

You may request deletion of personal data or an electronic copy of data we hold, subject to legal and compliance restrictions. We apply reasonable technical and organizational safeguards, including secure infrastructure, controlled access, and encrypted channels where applicable, to reduce unauthorized access risks. Personal data is retained only as long as needed for service delivery, legal obligations, and legitimate operational needs, then restricted, archived, or deleted according to internal controls.

Even with strong safeguards, no online system can guarantee absolute security against every threat. Users should maintain strong passwords, avoid credential sharing, and follow good online safety practices.

Business Transfers and Legal Disclosure

If our business enters a merger, acquisition, restructuring, asset transfer, or similar corporate event, relevant user information may be transferred as part of that process, subject to legal safeguards. We may also retain or disclose information where reasonably necessary to establish, exercise, or defend legal claims, enforce contractual rights, or comply with lawful regulatory or government requests.

Policy Updates, External Links, and Minors

We may update this Privacy Policy from time to time, and updates become effective when published on this website. Users are responsible for reviewing the latest version before continuing to use services. This website may include links to third-party websites that we do not control, and we are not responsible for their content or privacy practices. For minor applicants, data must be submitted by a parent or legal guardian and used only for visa-related support.

Communication Preferences

We may contact you through email, phone, or messaging channels for order updates, document requests, payment confirmation, and service support. Where permitted by law, you may request limits on non-essential communication, but required service and compliance notices may still be sent when necessary.

Who We Are and Contact

This website, portal, and software are operated by Mongolia eVisa, a private support provider for online visa, ETA, and travel-document processing assistance. For questions about privacy, data handling, corrections, access, or deletion requests, please contact our support team through official channels listed on this website.